Follow a custom request through quote acceptance, secure payment, production coordination, quality review, international shipping, and delivery.
Approving a quote is the point where a design brief becomes an orderable production scope. It does not mean a parcel is already on its way. Payment confirmation, production, quality review, fulfillment, and international logistics each have their own status and responsibilities.
Understanding those stages makes order tracking more useful and helps you know when a change is still possible.
A published quote should describe the product, customization, quantity, pricing, shipping, and validity period for the request. When you accept it, labelix revalidates the quote and creates the linked Product Order and payment flow.
This transition happens once. The original Custom Request remains the design and quote context; the Product Order becomes the fulfillment record.
Review every surface, print, craft, address, and amount before accepting. A customization solution that is still pending manual review—or whose quote is no longer valid—must be resolved before conversion.
Payments are collected securely through Airwallex. A browser return page can tell you that the payment journey has continued, but labelix does not rely on that redirect alone to mark an order as paid. Provider confirmation is reconciled through the payment system before the order advances.
Production should not be assumed to begin from an unpaid or unconfirmed state. Use the order and payment status in your account as the current record.
A Product Order can contain items owned by different suppliers. labelix groups fulfillment work by the responsible supplier so each group can move through its own production and logistics stages without exposing another supplier's data.
For custom products, production may include material preparation, cutting, printing, embroidery, finishing, and packing. Once production has begun, cancellation is generally restricted because the goods are being made for a specific request and may not be resellable.
Read the Fulfillment Policy before payment if cancellation or return flexibility is a critical requirement.
Quality review can include visible construction, quantity, garment details, and customization alignment against the approved order context. The purpose is to identify production defects before international shipping, not to redesign an accepted request.
AI previews are helpful creative references, but the order snapshot and confirmed production requirements define the scope. Natural variation in physical materials, screens, lighting, and manufacturing means an AI image cannot function as an exact color or texture standard.
If received goods show a qualifying quality issue, keep the packaging and document the problem promptly with clear photos or video. The Fulfillment Policy explains the evidence and resolution process.
Supplier fulfillment may first move goods to a warehouse or consolidation point. International logistics then carries the shipment toward the customer destination. These stages can progress at different times, especially when an order contains multiple fulfillment groups.
Shipping quotes depend on the destination, parcel data, and selected method. Transit times are estimates rather than absolute commitments because customs, carriers, local delivery, and force-majeure events can affect the journey.
The aggregate order status should move forward as fulfillment evidence arrives. It should not be interpreted as a real-time GPS position for every parcel.
International recipients may be responsible for duties, import taxes, identification requirements, or local clearance actions imposed by the destination. Ensure the recipient name, address, contact details, and cargo information are accurate before submission.
Monitor the order for delivery updates and respond promptly if a carrier or customs authority needs information. Incorrect contact or address details can create delays that are outside normal production handling.
Review the Shipping Policy for current service scope, customs responsibilities, package handling, and delay or loss terms.
The full customer journey is:
Each stage protects a different decision. The request protects design intent, the quote protects scope and price, the payment record protects settlement, and the Product Order protects fulfillment history.
You can review active requests and quotes under Custom Requests and follow converted purchases under Product Orders.