1. Information we collect
We may collect account details, contact information, shipping and billing information, uploaded images or artwork, customization requests, order activity, payment status information, support messages, device information, and basic usage data.
2. How we use information
We use information to provide account access, prepare quotes, review customization requests, coordinate production, process payments, arrange shipping, provide customer support, improve the service, protect against misuse, and meet operational or legal requirements.
3. Payments, logistics, and service providers
We may share information with payment processors, logistics providers, production partners, AI or image-processing providers, hosting providers, and other vendors when needed to provide the service. These providers process information according to their own terms and applicable requirements.
4. Cookies and sessions
We use cookies and similar technologies for authentication, session management, currency and display preferences, security, and core site functionality. These are required for the service to work and are not optional. We also use Google Analytics to measure how the site is used; analytics cookies are only set after you accept them, and visitors in the EEA, the United Kingdom, and Switzerland are asked before any analytics cookie is written. You can change or withdraw your choice at any time through the Cookie Preferences link in the site footer. Browser settings may allow you to limit cookies further, but essential features may not work without them.
5. Data security
We use reasonable technical and organizational measures intended to protect information. No online service can guarantee absolute security, so users should keep credentials secure and contact us if they believe their account or information may be at risk.
6. Your choices and requests
You may update certain profile and contact details in your account. You can contact us to ask about access, correction, deletion, or other privacy-related requests, subject to identity verification, operational needs, and applicable requirements.
7. Children
Labelix is intended for business and creator workflows and is not directed to children. If you believe a child has provided personal information through the service, contact us so we can review the request.
8. Updates and contact
We may update this policy as the service changes. If you have privacy questions or requests, contact us at [email protected].
9. HK privacy policy compliance statement
We are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong). Your information will be collected, processed, and stored securely, and will only be used for purposes directly related to our services. We do not disclose your personal data to third parties except as required by law or with your explicit consent.