Journal
Paying for custom apparel orders: supported payment methods, surcharges, payment status, retries, cancellations and refunds.
Search products, crafts, insights, help articles and your account
Learn why payment choices depend on country, currency, amount, and current configuration—and how a method-specific surcharge changes the final charge.
Understand the difference between a payment obligation and an individual attempt, why a return page is not settlement, and how to retry without paying twice.
Learn how unpaid cancellation, paid instant cancellation, production-stage review, stock release, and provider refunds differ across the order lifecycle.
Understand what happens to your source design, usage record, charge, generated asset, and draft when an AI preview fails or finishes after you leave the page.
Read an order total from the bottom up: product and customization subtotal, shipping, insurance, payment-method surcharge, display currency, and external duties.
